Quick and secure remote technical support.
SMART Solutions can help you start a screen-sharing support session so a technical specialist can view, guide, and troubleshoot software or device issues remotely with your permission.
Start your remote session only after speaking with support.
A SMART Solutions representative will give you a unique session key and guide you through the secure screen-sharing setup.
Follow these steps to start a screen-sharing support session.
Our remote support process is designed to be guided, permission-based, and easy to follow while you are on the phone with a representative.
Call technical support
Call SMART Solutions first so a support representative can guide you through the remote assistance process and prepare your session.
Start the support session
Open the secure remote support session page. A new tab may open, so keep this page available while you continue setup.
Enter your session key
While you are on the phone with our team, your representative will provide a unique session key to begin the screen-sharing session.
Approve permissions
Depending on your device, Windows or Mac may ask you to download a support client or approve screen-sharing permissions.
Receive guided support
With your permission, our support representative can view your screen and help troubleshoot the issue remotely.
Stay in control
You remain in control of your computer during the session and can end screen sharing at any time.
Fast guidance for common software and device issues.
Software troubleshooting
Remote support can help review software issues, application errors, configuration problems, and common user-side technical problems.
Device support
Get guided help for workstations, laptops, user devices, access issues, and basic computer troubleshooting.
Account and access help
Receive assistance with logins, permissions, configuration checks, and account-related technology questions.
Guided technical assistance
Our team can walk you through the support process while reviewing your screen with permission.
Remote support should be guided, secure, and permission-based.
Our team will explain each step before the session starts. You approve access, stay in control, and can end the session whenever needed.
Permission-based access
Our representative can only view or control your screen after you approve the remote support session.
Unique session key
Support sessions use a session key provided during your call, helping connect you with the right representative.
You can end the session
You always maintain control of your computer and can end the screen-sharing session whenever needed.
Windows and Mac permissions
Depending on your operating system, you may need to download a small client, approve screen recording permissions, allow accessibility permissions, or confirm browser prompts before the session can begin.
Your SMART Solutions representative will guide you through the correct steps while you are on the phone.
Follow these steps to
Once the support app is running
You should be connected to ScreenConnect. A Help Desk technician should be able to see your screen and assist you for the duration of the support session.
Ready to get help?
Call support, then start your secure remote session.
Our team will provide a session key and guide you through the screen-sharing setup.