Unrecognized $14.95 charge from “SMART Solutions”?
SMART Solutions at thesmartsolution.net does not issue the reported recurring $14.95 consumer charges.
We have received calls from people asking about these charges. We are not affiliated with the entity responsible for them.
A clear next step
Start with your bank or card issuer.
They can help identify the merchant and explain how to report a transaction you did not authorize.
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Review the transaction
Check the full name shown on your statement, the date, amount, and any listed merchant phone number or location. A similar name or the amount alone does not identify the business that charged you.
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Contact your bank
Use your bank’s official app or the phone number on the back of your card or bank statement. Ask them to help identify the merchant. If you did not authorize the charge, report it promptly and ask about their dispute process and how to prevent further charges.
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Protect your information
Do not send us card numbers, security codes, bank statements, account passwords, or verification codes. We do not need your financial information and cannot access another company’s billing system.
Official guidance
Consumer Financial Protection Bureau
Before you contact us
Common questions, clear answers.
A matching business name does not mean a matching merchant. Here is what we can clarify.
- Did SMART Solutions at thesmartsolution.net charge me $14.95?
- We do not issue the recurring $14.95 consumer charges reported to us under the name “SMART Solutions.” We are a South Florida technology services company and are not affiliated with the entity responsible for those reported charges. If you are already our customer and have a question about an actual SMART Solutions invoice, use your established billing contact.
- Why did I find this company when searching for the charge?
- A search for “SMART Solutions” may show our website because the name matches. A search result or a similar business name does not establish that we processed your payment.
- Can you refund the charge or cancel the subscription?
- No. We cannot refund, cancel, investigate, or access payments and subscriptions handled by another company. Your bank or card issuer is the appropriate starting point for an unrecognized transaction.
- Who is responsible? Is the charge a scam?
- We have not identified the merchant responsible for the reported charges and cannot determine whether a particular transaction is fraudulent. Ask your bank or card issuer to investigate rather than relying on a name match in search results.
¿No reconoce un cargo de $14.95 de “SMART Solutions”?
SMART Solutions, la empresa de thesmartsolution.net, no realiza los cargos recurrentes de $14.95 que nos han reportado y no está afiliada a la entidad que los origina.
Somos una empresa de servicios tecnológicos del sur de Florida. No podemos cancelar suscripciones ni reembolsar cobros de otras empresas.
Que nuestro sitio aparezca en Google al buscar ese nombre no significa que hayamos procesado su pago.
No hemos identificado al comercio responsable ni podemos determinar si una transacción específica es fraudulenta.
Qué hacer ahora
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Revise la transacción
Revise el nombre completo del comercio, la fecha, el importe y cualquier teléfono o ubicación que aparezca en el detalle de la transacción.
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Comuníquese con su banco
Use su aplicación oficial o el teléfono del reverso de su tarjeta o de su estado de cuenta. Pida ayuda para identificar al comercio. Si no autorizó el cargo, repórtelo cuanto antes y consulte cómo disputarlo y prevenir nuevos cobros.
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Proteja su información
No nos envíe números de tarjeta, códigos de seguridad, estados de cuenta, contraseñas ni códigos de verificación. No tenemos acceso al sistema de cobros de otra empresa.
¿Ya es cliente nuestro? Si su consulta corresponde a una factura real de SMART Solutions, utilice su contacto habitual de facturación.
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Learn more about the work we do at SMART Solutions.